Frequently Asked Questions

Everything you need to know before you hit the ice.

01

Tickets & Admission

Why are skating sessions 75 minutes if I’m guaranteed 60 minutes of skating? +−

Each skating session is 75 minutes long to allow time for scheduled ice resurfacing throughout the day. During your session, you’ll enjoy at least 60 minutes of skating, while the remaining time allows our team to maintain a smooth, safe and enjoyable ice surface with the Zamboni.

Can I purchase tickets at the rink? +−

Yes! Tickets may be purchased upon arrival; however, all ticket purchases are completed online using a QR code available at the rink. Once your purchase is complete, simply return to the check-in counter to receive your admission.

To ensure the best availability and the fastest check-in experience, we strongly recommend purchasing your tickets online before you arrive, especially on weekends, holidays, and during peak times.

Can I transfer my tickets? +−

If you’re unable to attend your scheduled session, we’ll do our best to accommodate a ticket transfer to another date during the current season. Ticket transfers are handled on a case-by-case basis and are subject to availability.

What if I’m late? +−

You’re welcome to join your session after it has begun. However, all sessions end at their scheduled time, and additional skating time cannot be added for late arrivals.

Can I watch without skating? +−

Absolutely! Spectators are welcome to enjoy the rink without purchasing a skating ticket. Upon arrival, simply check in with our staff to receive a complimentary Spectator Pass for entry into the viewing area.

02

Skating & Equipment

Can I bring my own skates? +−

Yes! Guests are welcome to bring their own figure or hockey skates. Please ensure your skates are in good condition and suitable for recreational skating. Please note that admission is required for all skaters, and no discount is offered for guests who choose to use their own skates, as complimentary skate rental is included with every admission ticket.

Are skate rentals included? +−

Yes. Complimentary skate rental is included with every admission ticket. Guests are also welcome to bring their own skates if they prefer.

Are Skate Buddies available? +−

Yes! Skate Buddies are supportive skating aids designed to help young and beginner skaters build confidence on the ice. They are available for $15 per session and can be reserved online in advance or rented on-site, subject to availability.

Are helmets available? +−

Helmets are not available at the rink. For your safety, we strongly encourage all guests—especially young children and beginner skaters—to bring and wear their own properly fitted helmet while skating.

Do I need socks? +−

Yes. Socks are required and must be worn with all skates for comfort and hygiene. Socks will be available for purchase from our cashiers.

Are gloves required? +−

Gloves are not required but are strongly encouraged to help keep your hands warm and provide extra protection in the event of a fall.

What skate sizes are available? +−

Our rental skates are available in sizes ranging from a Child’s Size 7 through an Adult Men’s Size 14. Our team will be happy to help you find the best fit for a comfortable skating experience.

Are your rental skates sharpened? +−

Yes! Our rental skates are sharpened regularly throughout the season to help provide a safe and enjoyable skating experience for all guests.

03

During Your Visit

Can I leave the rink and return during my skating session? +−

Guests are welcome to step off the ice during their session to warm up, enjoy a snack, or take a break. As long as your session is still in progress, you’re welcome to return to the ice. All sessions end at their scheduled time. Please note that skates may not be worn outside the rink area. Guests who leave the rink area must remove their skates before exiting.

What happens if it rains?
+−

We are open rain or shine. If weather conditions make the ice unsafe for skating, we’ll rebook your tickets for another available date during the current season. Refunds are not offered.

Are food and drinks allowed? +−

Outside food and beverages are not permitted at the rink. Guests are welcome to bring water, and bottled water is also available for purchase at the cashier shack.

To help keep the ice safe and clean, drinks are not permitted on the ice and must be enjoyed in designated guest areas.

Can I bring my dog? +−

Yes. Well-behaved dogs are welcome in the spectator area at the owner’s own risk. Please be aware that ice skates have sharp blades and can easily injure pets. Dogs are not permitted on the ice. We encourage guests to use caution and keep dogs under control at all times to help ensure the safety of both pets and skaters.

How old do you have to be to skate? +−

Guests must be at least 4 years old to skate. Children should be comfortable walking independently before participating on the ice. Adult supervision is recommended for all young skaters.

Can I take photos and videos? +−

Yes! We encourage guests to capture and share their skating experience. Personal photography and video are welcome; however, tripods, drones, and other equipment that may interfere with guests or rink operations are not permitted. Please be respectful of other guests while taking photos.

What if I lose something at the rink? +−

If you’ve misplaced a personal item during your visit, please check with a member of our staff at the rink. Lost items that are turned in will be held in our Lost & Found whenever possible.

04

Amenities & Accessibility

Do you have lockers? +−

Yes. Lockers are available on-site for 5forasmall/8 for a medium and are offered on a first-come, first-served basis. Complimentary cubbies are also available for shoes while you’re skating.

Is the rink accessible? +−

Yes! Our rink is wheelchair accessible, and accessible restrooms are available on-site. Guests using a wheelchair on the ice must be accompanied by another person at all times to help ensure a safe and enjoyable experience. If you have specific accessibility questions or require accommodations, please contact us before your visit and our team will be happy to assist.

What forms of payment? +−

We accept all major credit and debit cards, as well as contactless payment methods such as Apple Pay and Google Pay. Cash and personal checks are not accepted.

Private & Corporate Events +−

Do you offer private or corporate events?

Yes! We offer birthday parties, private rentals, corporate events, school groups, and other special gatherings. Visit our Parties & Events page to learn more and submit an inquiry.

Still have questions?

We’re here to help!

Reach out to our team by phone or email, or visit our Contact Us page, and we’ll be happy to assist you.